For a lot of companies 9 to 5 operating hours are not enough. More companies want to be able to deal with the needs of their customers 24 hours a day. In order to be sure that calls are properly handled by professionals you need to carefully select the appropriate 24 hour telephone answering service to suit your personal requirements.
When you contact a company you need to find out who will be answering the phones. You want people who are reasonably confident and able to deal with any questions a customer could potentially have. Given that people can be working odd hours they need to be able to pay attention.
Ideally you want people who are properly trained. This can mean someone who is trained to both regional and national standards. There should be a minimum level of training for all members of staff so they are all aware of what they have to do and can deal with enquiries coming from a wide range of locations.
A national training scheme is important so that everyone has a basic foundation and knows what is expected of them. This means that if a call gets transferred to different branches then someone knows to deal with certain situations. Ideally people should have the information necessary.
You need to be sure that the company is aware of local rules and regulations that affect their business. They should be able to prove that they are properly accredited. In some cases they may even have special awards and certificates in order to prove that people appreciate their work and that they go a bit further in order to benefit you and your customers.
You also need to be sure that they have the right certification. This should assure you that they adhere to all local rules and regulations. Ideally they should also be able to show they have attainment awards to prove that they have achieved excellence in customer service and that the quality of their work has been independently recognised.
You also need to find out what they would do in the event of an emergency. Ideally they will have some kind of back up power to deal with any loss of power. Equally they should have some kind of disaster recovery plan if the centre is flooded or any other equivalent disaster.
There are a number of 24 hour telephone answering service companies available. It is recommended that you compare at least three companies. It gives you the opportunity to compare both the cost of the service and the level of experience. It is also recommended that you look up customer feedback and reviews as this will make it easier for you to find the appropriate company to suit your needs.
When you contact a company you need to find out who will be answering the phones. You want people who are reasonably confident and able to deal with any questions a customer could potentially have. Given that people can be working odd hours they need to be able to pay attention.
Ideally you want people who are properly trained. This can mean someone who is trained to both regional and national standards. There should be a minimum level of training for all members of staff so they are all aware of what they have to do and can deal with enquiries coming from a wide range of locations.
A national training scheme is important so that everyone has a basic foundation and knows what is expected of them. This means that if a call gets transferred to different branches then someone knows to deal with certain situations. Ideally people should have the information necessary.
You need to be sure that the company is aware of local rules and regulations that affect their business. They should be able to prove that they are properly accredited. In some cases they may even have special awards and certificates in order to prove that people appreciate their work and that they go a bit further in order to benefit you and your customers.
You also need to be sure that they have the right certification. This should assure you that they adhere to all local rules and regulations. Ideally they should also be able to show they have attainment awards to prove that they have achieved excellence in customer service and that the quality of their work has been independently recognised.
You also need to find out what they would do in the event of an emergency. Ideally they will have some kind of back up power to deal with any loss of power. Equally they should have some kind of disaster recovery plan if the centre is flooded or any other equivalent disaster.
There are a number of 24 hour telephone answering service companies available. It is recommended that you compare at least three companies. It gives you the opportunity to compare both the cost of the service and the level of experience. It is also recommended that you look up customer feedback and reviews as this will make it easier for you to find the appropriate company to suit your needs.
About the Author:
When you need extra assistance with our 24 hour telephone answering service the best thing to do is to contact us through our website. Our customer support team is available and can be reached via this page http://www.cciansweringservice.com.
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